Conflict Management
Conflict Management Program
The 'Conflict Management Training Program' enables participants to acquire essential skills to effectively manage conflicts in the workplace. Emphasis is placed on emotional intelligence, communication, and collaboration, with practical tools to prevent and resolve conflict situations.
Overview
Program Objectives
- •Understand dynamics and causes of workplace conflict.
- •Apply different conflict management styles depending on the situation.
- •Develop emotional intelligence and communication skills.
- •Implement concrete strategies for conflict resolution and prevention.
Curriculum
Module 1
Understanding Conflict Types and Causes
- •Typology of conflicts
- •Root causes and triggers
Module 2
Conflict Management Styles
- •Accommodating, avoiding, collaborative, etc.
- •Choosing the right style for the situation
Module 3
Conflict Prevention
- •Clear communication
- •Common goals and expectation management
Module 4
Conflict Resolution Skills
- •Active listening
- •Stress and emotion management
Module 5
Emotional Intelligence and Management Policies
- •Developing emotional intelligence
- •Implementing conflict management policies
Coming soon
Duration
Coming soon
Level
All levels
Format
Coming soon
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