Customer Service
Customer Service Program
The 'Customer Service Training Program' trains participants in customer service excellence across all channels. It covers communication techniques, managing difficult situations, and the specifics of digital customer service.
Overview
Program Objectives
- •Understand the importance of customer service in business success.
- •Develop communication skills (listening, empathy, clarity).
- •Manage difficult customer situations with professionalism.
- •Master different customer service channels (phone, email, chat, social media).
Curriculum
Module 1
Principles and Challenges of Customer Service
- •Role of customer service
- •Impact on loyalty and satisfaction
Module 2
Effective Communication Techniques
- •Active listening and empathy
- •Clarity and personalization of speech
Module 3
Managing Difficult Situations
- •Handling complaints
- •Managing difficult customers
Module 4
Digital and Multichannel Customer Service
- •Using digital channels
- •Tools and best practices
Module 5
Strategies to Exceed Expectations
- •Creating a memorable customer experience
- •Loyalty techniques
Coming soon
Duration
Coming soon
Level
All levels
Format
Coming soon
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