Communication
The Art of Giving and Receiving Feedback Program
This program master the art of feedback to improve communication and collective efficiency. Participants learn to give and receive different types of feedback, use proven models, and establish a culture of continuous improvement.
Overview
Program Objectives
- •Understand the role and importance of feedback.
- •Identify the benefits of constructive feedback.
- •Know how to give and receive positive, negative, and constructive feedback.
- •Use different feedback models (STAR, SBI, DESC, CEDAR).
- •Manage difficult conversations and emotional reactions.
Curriculum
Module 1
Feedback Fundamentals and Types
- •Definition and objectives of feedback
- •Types of feedback
Module 2
Effective Feedback Techniques
- •Methods for giving and receiving feedback
- •Positive, negative, constructive feedback
Module 3
Feedback Models and Frameworks
- •STAR, SBI, DESC, CEDAR
- •Choosing the right model
Module 4
Managing Difficult Conversations
- •Managing emotions and resistance
- •Turning delicate situations into opportunities
Module 5
Developing a Feedback Culture
- •Implementing a feedback culture
- •Monitoring and continuous improvement
Coming soon
Duration
Coming soon
Level
All levels
Format
Coming soon
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