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Hospitality

Hospitality Management Program

The 'Hospitality Management Program' allows mastering the fundamentals of hotel management and customer relations. It addresses operational management, service quality, and leadership in the hospitality sector.

Hospitality Management Program

Overview

Program Objectives

  • •Understand challenges and specifics of the hospitality sector.
  • •Master operational management of an establishment.
  • •Develop customer relations and service quality.
  • •Strengthen hospitality leadership skills.

Curriculum

Module 1

Operational Management in Hospitality

  • •Organization and functioning of an establishment
  • •Resource and team management
Module 2

Customer Relations and Experience

  • •Welcome and loyalty
  • •Managing delicate situations
Module 3

Service Quality and International Standards

  • •Standards and certifications
  • •Quality control
Module 4

Leadership and Team Management

  • •Management styles
  • •Motivation and team cohesion
Module 5

Case Studies and Real Situations

  • •Practical cases
  • •Problem solving
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Duration
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Level
All levels
Format
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